Frequently Asked Questions
What does The Men’s Marketplace sell?
We’re building a one-stop shop for men and boys, with everyday essentials, workwear, gifts, and products based on the things they actually enjoy—from grilling and fishing to sports, automotive, outdoors, and more.
Can’t find what you’re looking for?
Use our Request a Product page and tell us exactly what you need. We’ll do our best to help you find it.
Do you offer special orders?
Yes! Looking for a particular brand, style, size, or product? Visit our Special Orders page and tell us what you have in mind. We’ll review your request and let you know whether we can help. Submitting a request does not obligate you to purchase.
Returns & Refunds
What is your return policy?
We accept returns on eligible merchandise within 30 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.
Please contact us before sending anything back so we can authorize your return and provide shipping instructions.
Do you offer exchanges?
We do not offer direct exchanges at this time. If you need a different size, color, or product, you may return your eligible item for a refund and place a new order.
Who pays return shipping?
We provide prepaid shipping labels for approved returns.
If you’re returning an item because you changed your mind or ordered the wrong size, the actual cost of the return label will be disclosed before you accept it and deducted from your refund.
If we sent the wrong item or your merchandise arrived damaged or defective, The Men’s Marketplace will cover the return shipping when a return is required.
We do not charge restocking or handling fees.
Are any items final sale?
Yes. The following items are generally final sale:
- Underwear and intimate apparel
- Food products
- Personalized or custom-made products
- Gift cards
Exceptions apply to incorrect, damaged, or defective merchandise and where required by applicable law.
What if my order arrives damaged or incorrect?
Please contact us with your order number, a description of the issue, and photos if available. We’ll review the problem and work with you to make it right.
When will I receive my refund?
Once your return is received and inspected, we’ll notify you of its approval status. Approved refunds will be issued to your original payment method within 5 business days. Your financial institution may require additional processing time.
What about products purchased through affiliate links?
Purchases completed through another retailer are subject to that retailer’s return and refund policies. Please contact the retailer directly for assistance with those orders.
How do I request a return?
Contact us through our Contact Us page with your order number and reason for return. We’ll provide the next steps.
Please do not mail merchandise back without receiving return authorization first.